FAQ's

  • Where can I see ND On The Green products in person?
    The ND On The Green showroom is the perfect place to view our collections. We are situated at 279 New Kings Road, London, SW6 4RD. If you wish to see a particular piece, please call us in advance to double check it is still in stock. Please call +44 (0)20 8892 8491 or email info@ndonthegreen.co.uk
  • Will an antique or vintage piece be flawed?
    Antique items are sold as seen and described on the website. Signs of age and imperfections including scuffs and chips are expected with antique or vintage pieces but we try our best to accurately highlight in the product description.

  • The product that I received doesn’t look exactly the same as the picture on your website. What’s the reason for this?
    Many of our products are; handmade, made with natural imperfections, made with a unique finish, come in a unique shape. Consequently, they may vary from the picture you see on our website. The dimensions can also vary slightly since each item is completely unique.

    It’s often worth closely looking at the product name or description to get a better understanding of these types of items. They are often described as; “Vintage”, “Antique”, or “Handmade”.

  • What should I do if there is a problem with my order or delivery?
    Please call +44 (0)20 8892 8491 or email info@ndonthegreen.co.uk, a member of our customer support team will be in touch rapidly to understand the problem and correct it for you.
  • How do I get more information about an ND On The Green product?
    Just email us at info@ndonthegreen.co.uk with which item you are interested in and what additional info you require – and we will get back to you ASAP.
  • I am interested in ordering a large piece of furniture, how will it be delivered?
    Some fragile products will be delivered using our dedicated 2 man delivery team.

    Once your order has been placed, we will then contact you directly (usually within 5-7 working days) to book in your delivery.

    Once the delivery has been made please check the item thoroughly before signing for it. Any damage must be noted on the delivery sheet before signing.

    Please note the 2 man delivery service is for UK Mainland only.

  • Can I order an item that is not yet in stock?
    If the item you want is out of stock please contact us to be able to pre order the item or check whether we can source something similar for you. Please call +44 (0)20 8892 8491 or email info@ndonthegreen.co.uk
  • Can you source items for me?
    Yes, we love sourcing unusual items and will try our best to find what you are looking for. Please call +44 (0)20 8892 8491 or email info@ndonthegreen.co.uk and a member of staff will be able to help.

  • What is your returns policy?
    You can find full details of our returns policy here.
  • What is the expiry on the ND Gift Cards?
    You have 12-months from the date of purchase on your ND Gift Card.